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Returns

At Abilene if you are not fully satisfied with your purchase, you may return or exchange your item for a full refund, minus shipping costs. You must notify us via e-mail within 7 days of receiving your product (hello@abilenethelabel.com). 

Products must be in unused, original condition, with tags attached.

Upon receiving your e-mail, we will promptly respond with a return address. The product must be shipped back within 14 days of receiving your delivery. Please allow 3-5 business days for your refund or exchange to be processed.

Abilene advise that you use a traceable method and take note of your tracking number when shipping a return item, Abilene will not be responsible for any item lost during transit and will not be able to process the return.

Abilene has the right to refuse a refund if the item/s are not returned in perfect condition.

If you require an exchange, we will do our best to hold an item aside for you when you contact us via e-mail, however this may not always be possible.